Your satisfaction and safety are very important. If you have any concerns or are unhappy with any aspect of your treatment or service, please contact me so the matter can be reviewed and addressed promptly.

Contact Me

To make a complaint, please provide your name, contact details, and a clear description of your concern. My details will have been provided in booking emails as well as post care pamphlets.

Acknowledgement

Your complaint will be acknowledged within 2 business days.

Review Process

All complaints are taken seriously and will be carefully reviewed. I may contact you for additional information if required.

Resolution

I aim to resolve complaints within 5–10 business days. If more time is required, we will keep you informed of the progress.

External Complaints

If you are not satisfied with the outcome, you may also contact the Australian Health Practitioner Regulation Agency (AHPRA) to lodge a complaint.

Thank you for bringing concerns to our attention so I can continue improving our services and patient care.