• Please be aware that a consultation is necessary to determine the cost of all treatments. For a full list of treatments or if you are interested in treatments, please schedule a consultation.

• Please provide at least 48 hours' notice for any cancellations or rescheduling. If you need to cancel or reschedule, please contact us by text or phone call. $100 will be charged to your saved card for all DNA appointments. I kindly ask for at least 24 hours’ notice for any cancellations or changes to avoid forfeiting your deposit.

• Please complete your details on the contact page if you are interested in treatment services.

• Please contact the clinic via telephone or e-mail. Instagram is not a secure platform to discuss your confidential medical information. Enquiries can also be submitted through the website.
  Please note that my Instagram is not monitored. If you cannot attend an appointment, please do not message via Instagram. E-mail and telephone are the only acceptable means of communication.

• Results may differ from person to person.

• By booking an appointment or submitting an enquiry through this website, you consent to being contacted via email for the purpose of completing your pre-appointment medical assessment.

• The information and content on this website should not be considered professional advice or a recommendation to use any products or services.

• This disclaimer is subject to the limitations of warranties as permitted by applicable law.

• If any section of this disclaimer is found to be invalid or unenforceable, the remaining sections will still be fully effective and enforceable.

• Treatments are not typically discounted, as offering discounts on prescription medications and medical equipment is against Australian Consumer Law.

• Discounts will not be provided for touch-up treatments or for additional treatments needed if initial treatment goals have not been met.

• Refunds will not be issued for unmet expectations, unsatisfactory results, treatment failure, or complications and their management, as these are considered inherent risks of the treatment.

• I value your feedback and am committed to resolving any concerns you may have. If you have a complaint, I encourage you to reach out to me directly via email or phone. My number will have been provided in all booking emails. I am dedicated to understanding your issue and working quickly to find a fair and satisfactory solution. Your experience matters to me, and I strive to ensure every customer feels heard and valued. Contact me today, and we can work together to resolve your concerns.
  - If you are dissatisfied with handling of a complaint or the outcome you may make an application to the Australian Information Commissioner or the Privacy Commissioner in your State or Territory.

• I am dedicated to safeguarding your privacy and handling your personal information responsibly, in accordance with the Privacy Act (1988), the Privacy Amendment (Enhancing Privacy Protection) Act (2012), the Australian Privacy Principles, and relevant State and Territory privacy legislation (referred to as "privacy legislation").

• This Privacy Policy outlines how we collect, use, and disclose your personal information, as well as how you can access and request corrections to that information. It also explains the process for lodging a complaint if you believe there has been a breach of privacy legislation.

• This Privacy Policy is effective as of 28/11/2017. We may update our policy, processes, and systems related to how we handle your personal information. Any changes will be reflected in an updated Privacy Policy, which will be available on our website.

• I collect information that is necessary to provide you with medical care and treatment, and to manage the cosmetic clinic. This may include your name, address, date of birth, gender, health information, family history, credit card and direct debit details, and contact information. This data may be stored in electronic medical records system or as handwritten records.

• Whenever possible, I will collect information directly from you. However, in certain cases, we may also gather information from other sources, such as treating specialists, radiologists, pathologists, hospitals, other healthcare providers, and the My Health Record system.

• Information may be collected in various ways, including by phone, in writing, in person at our clinic, or online if you transact with us via our website. Both medical and non-medical staff may be involved in collecting this information.

• In emergency situations, I may need to collect information from your relatives or friends.

• I may also be required by law to retain medical records for specific periods, depending on your age at the time we provided services.

• I will treat your personal information as strictly confidential and will only use or disclose it for purposes directly related to your care and treatment, or in ways that you would reasonably expect as part of your ongoing care.

• There may be circumstances where I are legally obligated to disclose your personal information to third parties. These include, but are not limited to, Medicare, the police, insurers, solicitors, regulatory bodies, tribunals, courts, hospitals, debt collection agencies, the electronic prescription transfer service, and the My Health Record system. I may also provide anonymised statistical data to third parties for research purposes.

• I may disclose your information to external contractors to perform services on our behalf, such as IT service providers, solicitors, or debt collection agencies. We require these contractors to maintain strict security and confidentiality standards when handling your personal information and restrict them from using your information for any purposes other than those necessary to carry out the requested activities.

All cosmetic medical treatments come with risks. A thorough in clinc consultation is required prior to your treatment to ascertain patient suitability.

Assessments in the clinic will include both medical and psychological evaluations.